Orders
How can I place an order?
Select the product, choose size and quantity, and click “Add to cart”. Then follow the payment instructions.
Can I modify or cancel an order after purchase?
If the order hasn't been shipped yet, please contact us as soon as possible to modify or cancel it.
Are your products authentic?
Yes, all products are 100% original, sourced from official suppliers.
Shipping
What are the delivery times?
Italy: 1–3 working days.
International: 3–7 working days, depending on the destination.
How much does shipping cost?
Shipping is free above a minimum threshold (visible in the cart). Below that, the cost is calculated automatically.
Do you ship internationally?
Yes, we ship throughout Europe and many non-EU countries.
Returns and Refunds
Can I return a product?
You have 14 days to request a return. The product must be unused and in its original packaging.
How do I request a return?
Log into your account, go to the “Orders” section, and click on “Request return”.
Is the return free?
In Italy, yes. For international orders, return shipping costs may be the customer's responsibility.
Payments
What payment methods do you accept?
Credit/debit cards, PayPal, Apple Pay, Google Pay, Klarna, bank transfer, and cash on delivery (Italy only).
Is the payment secure?
Yes, we use SSL certificates and secure payment gateways.
Account and Security
Do I need to create an account to purchase?
No, you can order as a guest. However, with an account, you can track orders and manage returns.
How do I recover my password?
Go to the login page and click on “Forgot password”.
Are my data protected?
Yes, we handle data in compliance with GDPR. See our Privacy Policy for more information.
Discounts and Offers
How do I use a discount code?
Enter it in the “Promotional code” field in the cart before completing the order.
Can I use multiple discount codes?
No, discount codes cannot be combined.
How do I receive exclusive promotions?
Subscribe to our newsletter to receive reserved discounts and news.
Support
How can I contact you?
Write to us via the contact form or by email. You can find all the info on the Contact Us page.
Do you offer customer support?
Certainly, our team is available for advice on sizes, shipping, or any questions.